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Excel link shortuct icon greyed out on Controller menu bar for some users |
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Written by Martijn Christenhusz
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Saturday, 08 August 2009 07:58 |
Symptom
User launches Cognos Controller. User notices that the quick-link/shortcut icon to launch Excel is grayed out, and they cannot use it to launch Microsoft Excel.
Cause
User(s) belong to a security group which has the selection "Reports - Controller Link" configured. But its "Access Rights" are set to "Not Available"
Solution
1. Click "Maintain - Rights - Security Groups"
2. Select the tab 'Menus'
3. In the 'Code' section, select the group which the user(s) belong to
4. Locate the entry for 'Reports - Controller Link'
5. Change the setting 'Access Rights' from 'Not Available' to 'Normal'.
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Last Updated on Sunday, 14 February 2010 11:53 |
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