Home Cognos Error Base CM-SYS-5003 Content Manager is unable to access the content store
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CM-SYS-5003 Content Manager is unable to access the content store Print E-mail
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Errorcode
CM-SYS-5003
Decription
Content Manager is unable to access the content store. Verify your database connection parameters
Component

CM

Content Manager

SubComponent
SYSSystem error messages
Solution
Symptom
In Cognos Connection:
CM-SYS-5170 Content manager is unable to clean deleted referenced objects
CM-SYS-5003 Content manager is unable to access the content store. Verify your database connection parameters and then contact your database administrator.
CM-CFG-5065 A content manager configuration error was detected while attempting to execute the content initialization script
DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically
DPR-DPR-1035 Dispatcher detected an error

Problem
Unable to start the Cognos 8 Service

Cause
SQL Server was configured to allow only 3 concurrent connections to the instance where the Cognos databases were located.

Solution
Change the setting to allow unlimited concurrent connections to the instance.
Steps:
1. Open SQL Server Enterprise Manager
2. Right-mouse click on the SQL Server Registration (computer name) and click on Properties.
3. Access the Connections tab - Change the Maximum concurrent user connections to 0 for unlimited or a higher number to allow the required connections from Cognos 8.
Symptom
CM-SYS-5003 Content Manager is unable to access the content store.
Verify your database connection parameters and then contact your database administrator.
ORA-03115: unsupported network datatype or representation

Problem
Cannot start services on Application server. Get message CM-SYS-5003 Content Manager is unable to access the content store.

Cause
Oracle JDBC driver, classes12.jar (Oracle 9i) or ojdbc14.jar (Oracle 10g) was not the jdbc driver file from the Oracle database.

Solution
Copy the Oracle JDBC driver file, classes12.jar or ojdbc14.jar, from the Oracle DB server install to all Cognos Application servers and the Content Manager server. (the <c8>/webapps/p2pd/web-inf/lib folder) and restart services.

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